1. Who We Are
This Privacy Policy explains how CHATEAU SOBOR S.R.L., IDNO 1021600046088, with its registered office at MD-2043, 8/3 Doctor Tudor Strișca Street, Apt. 83, Chișinău, Republic of Moldova, acting as a personal data controller, processes the personal data of visitors to soborfamilyresort.md, customers and individuals requesting information about or services offered by Sobor Family Resort.
Sobor Family Resort location: Stăuceni, Chișinău Municipality.
For questions regarding the processing of personal data, you can contact us at:
Email: contact@soborfamilyresort.md
Phone: +373 62 122 122
2. What Data We Process
Depending on the service requested and how you interact with us, we may process the following categories of data:

• First and last name;
• Phone number;
• Email address;
• Information required to request or confirm a reservation;
• Arrival and departure dates and the number of guests, in the case of accommodation services;
• Event date, event type, approximate number of guests and other information provided for preparing an offer;
• Information submitted through contact forms or callback request forms;
• Comments and messages you send us;
• Information required for invoicing and compliance with legal obligations, where applicable;
• Preferences regarding the receipt of marketing communications;
• Technical information about website usage, such as IP address, device and browser type, pages visited and cookie-related information, under the conditions described in the Cookie Policy.

Through the website's public forms, we do not request full payment card details, medical information or identity document details, except where certain information is subsequently required to provide a service or comply with a legal obligation.
Please do not enter personal data that is unnecessary for your request in free-text fields or comments.
3. Purposes and Legal Bases for Processing
Where applicable, we process personal data for the following purposes:
a) To respond to requests submitted through the website, by phone, email or other communication channels and to take the necessary steps before entering into a contract;
b) To check availability and confirm reservations for accommodation, restaurant services or other services;
c) To prepare offers and organize events, including weddings, banquets, corporate events and other events requested by customers;
d) To provide contracted services and manage customer relationships;
e) To process payments, issue the necessary documents and comply with legal, tax and accounting obligations;
f) To manage requests, complaints and potential disputes and protect the legitimate rights and interests of the data controller;
g) To ensure the proper operation and security of the website and prevent fraud, security incidents and misuse, based on legitimate interests;
h) To send offers, news, event information or other marketing communications only where the necessary consent has been obtained;
i) To use analytics cookies, advertising cookies or other non-essential technologies only in accordance with the preferences expressed through the cookie management mechanism.
Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal.
4. Mandatory and Optional Data
Fields marked as mandatory in the website's forms are necessary to process your request, check availability, prepare an offer or provide the requested service.
If you do not provide this information, we may be unable to process your request or provide the service.
Optional fields may be left blank.
Providing data for marketing communications is optional and is not a condition for making a reservation or using Sobor Family Resort services.
5. Who We May Share Your Data With
Personal data may be accessed by authorized employees and collaborators of CHATEAU SOBOR S.R.L., to the extent necessary for performing their duties.
We may also use service providers that assist us with:

• Website hosting and administration;
• Website forms and email communications;
• Reservation management and customer relationships;
• CRM services;
• Analytics and statistics;
• Online advertising;
• Payment processing, where applicable;
• IT and security services;
• Other services necessary for the operation of Sobor Family Resort.

These providers receive only the data necessary to deliver their respective services and are required to process it in accordance with contractual terms and applicable legal requirements.
The specific list of service providers and digital services will be updated according to the actual configuration of the website and the systems used by CHATEAU SOBOR S.R.L.
6. International Data Transfers
Some of the service providers we use may process or store personal data outside the Republic of Moldova.
In such cases, CHATEAU SOBOR S.R.L. verifies the applicable legal basis for the transfer and, where necessary, implements appropriate contractual, technical and organizational measures to protect personal data.
Additional information about relevant service providers and international data transfers may be requested at contact@soborfamilyresort.md.
7. How Long We Retain Your Data
Personal data is retained only for as long as necessary for the purpose for which it was collected and to comply with applicable legal obligations.
As a general rule:

• Requests that do not result in a contract or reservation: up to 12 months after the request has been resolved;
• Data relating to reservations, contracted services and events: for the period necessary to fulfill the contractual relationship, while documents subject to tax and accounting obligations are retained in accordance with applicable statutory retention periods;
• Data used for marketing communications: until consent is withdrawn or the purpose for which the data was collected no longer applies;
• Cookie preference data: according to the retention periods specified in the Cookie Policy.

After the applicable retention period expires, personal data is deleted, anonymized or retained only where a legal obligation or another legitimate basis justifies its continued retention.
8. Cookies and Similar Technologies
The website uses cookies and similar technologies.
Cookies that are strictly necessary for the operation of the website may be used without enabling optional functionalities.
Analytics cookies, advertising cookies and other non-essential technologies are used according to the preferences expressed by users through the cookie management mechanism.
On their first visit, users can accept non-essential cookies, reject them or customize their preferences.
Preferences can subsequently be changed using the "Cookie Settings" option available on the website.
Detailed information about the cookies used, their providers, purposes and retention periods is available in the Cookie Policy.
9. Marketing Communications
We may send information about Sobor Family Resort's offers, services, events and news by email, SMS or other communication channels only where permitted by law and, where required, based on separately obtained consent.
Subscribing to marketing communications is voluntary.
You may withdraw your consent at any time using the unsubscribe mechanism provided in the communication or by sending a request to contact@soborfamilyresort.md.
Withdrawal of consent for marketing communications does not affect existing reservations or the provision of other requested services.
10. Your Rights
Subject to applicable legislation, you may request:

• Access to your personal data;
• Rectification of inaccurate or incomplete data;
• Erasure of your data where the legal requirements are met;
• Restriction of processing;
• Data portability, where applicable;
• The right to object to certain processing activities;
• Withdrawal of consent where processing is based on consent.

To exercise your rights, you can submit a request to contact@soborfamilyresort.md.
Requests will be handled within the time limits established by applicable legislation. Where necessary to protect personal data, we may request additional information to verify the identity of the person submitting the request.
11. Complaints
If you believe that your personal data is being processed in violation of applicable legislation, please contact us at contact@soborfamilyresort.md so that we can review and address your concerns.
You also have the right to lodge a complaint with the competent personal data protection authority in the Republic of Moldova, in accordance with the procedure established by law.
12. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure or destruction.
Depending on the system and identified risks, these measures may include access controls, secure authentication, user access rights management, system updates, backups, IT security measures, staff training and incident management procedures.
13. Children's Personal Data
The Sobor Family Resort website and marketing services are not intended to collect personal data directly from children.
Reservations and service contracts must be made by individuals who have the necessary legal capacity.
Where information relating to minors is required to provide accommodation or another service, such information will be processed only to the extent necessary to provide the service and comply with applicable legal obligations.
14. External Links and Services
The website may contain links to services or platforms operated by third parties.
When you leave the Sobor Family Resort website and access an external service, the processing of your data by that provider is governed by its own terms and privacy policies.
15. Updates to This Policy
This Policy may be updated when the services offered, the systems and service providers used, or applicable legal requirements change.
The current version will be published on this page together with the date of the latest update.
Last updated: 13 August 2026